Terms of Service

These Terms of Service ("Terms") govern your use of Porchlight, a booking and guest experience platform operated by ConnectiveView Advisory LLC ("ConnectiveView," "we," "us," or "our"), located in Brandon, Florida. By accessing or using the Service at porchlight.connectiveview.com, you agree to be bound by these Terms.

1. Service Description

Porchlight provides an AI-powered booking assistant and guest management platform for vacation rental property owners ("Hosts"). The Service enables Hosts to embed a booking widget on their property websites, manage guest inquiries and reservations, process payments, and communicate with guests ("Guests") via chat, email, and SMS.

Porchlight acts as a technology platform connecting Hosts and Guests. We are not a party to any rental agreement between Hosts and Guests, and we do not own, operate, or manage any vacation rental properties.

2. Accounts

Hosts must create an account to use the Service. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when creating your account and keep it up to date.

3. Guest Use

Guests interact with Porchlight through the booking widget embedded on Host property websites. By submitting a booking request, you agree to provide accurate information including your name, email, and optionally your phone number. Booking requests are subject to Host confirmation and payment completion.

4. SMS Communications

By providing your phone number through the booking widget, you consent to receive SMS text messages related to your booking, including confirmations, payment links, check-in instructions, and guest support messages. Message frequency varies. Standard message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Consent to receive texts is not required to complete a booking. For complete SMS program terms, see our SMS Terms & Conditions; see our Privacy Policy for how we handle your data.

5. Payments

Payments for bookings are processed through Stripe. Hosts connect their own Stripe accounts to receive payments directly from Guests. ConnectiveView does not hold or process guest payment funds. All payment disputes, refunds, and chargebacks are handled between the Host, Guest, and Stripe in accordance with Stripe's terms of service and the Host's cancellation policy.

Host subscription fees for the Porchlight platform are billed through Stripe on a recurring basis according to the selected plan. You may cancel your subscription at any time through the billing dashboard.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Submit false, misleading, or fraudulent booking information.
• Attempt to gain unauthorized access to the Service or its infrastructure.
• Interfere with or disrupt the Service or servers connected to the Service.
• Use the Service to send spam, unsolicited messages, or harass others.
• Reverse engineer, decompile, or otherwise attempt to extract the source code of the Service.

7. AI-Powered Features

The booking widget uses AI to assist Guests with property questions and booking collection. While we strive for accuracy, AI-generated responses may occasionally contain errors. Property information provided by the AI is based on data supplied by the Host. Hosts are responsible for the accuracy of their property listings and knowledge base content.

8. Intellectual Property

The Service, including its design, code, features, and branding, is owned by ConnectiveView Advisory LLC. Hosts retain ownership of their property content, images, and knowledge base entries. By uploading content to Porchlight, Hosts grant us a limited license to display and transmit that content as necessary to operate the Service.

9. Limitation of Liability

To the maximum extent permitted by law, ConnectiveView Advisory LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of revenue, lost bookings, data loss, or business interruption. Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to us in the twelve months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, secure, or error-free.

11. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our sole discretion. Hosts may cancel their account at any time. Upon termination, your right to use the Service ceases immediately. Data retention after termination is governed by our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts located in Hillsborough County, Florida.

14. Contact Us

If you have questions about these Terms, contact us at:

ConnectiveView Advisory LLC
Brandon, Florida
dane@connectiveview.com